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General Policies

Booking Policies

Check in time:  15:00

Check out time:  12:00

Smoking Policy: NO SMOKING

Pet Policy: Not Allowed

Crib - Subject to availability 

Self Parking is free (Subject to availability)

Family child policy: Kids are considered up to 11 years old. 

Adults are considered from 12 years and above. Additional adults not registered on this booking must pay at check-in $20 dollars per person per night (If room's capacity allows it , otherwise another room will be required).


Credit Card Policy: A valid credit card is required in order to guarantee the room. Only Master Card, Visa and American Express are accepted. The credit card entered must be under the same name as the person who makes the check-in (corporate cards are not accepted). In case the credit card belongs to a different person or is a corporate card you must send a letter with the authorization of charges signed by the card holder. In case of not receiving this information we reserve the right to cancel the booking or invalidate the payment method.


Add-Ons Policy: All Add Ons will be charged to your credit card at the moment of booking. A valid credit card is required in order to offer the service.

Food and Beverage Tax - 7%


**Early Check-In or Late Check-Out Service Requests are not guaranteed and are subject to availability upon arrival (This request has an additional cost of US$ 20 per service and needs to be booked in advance).


We are proud to offer free shuttle service to and from David's Enrique Malek Airport on a stablished schedule.


The hotel reserves the right to cancel any reservation that does not comply with the policies previously stipulated.


Cancellation Policy

Non Refundable Rate (Pay Now)
This rate is non-refundable, non-cancelable , non-endorsable and doesn't allow changes. 


Deposit for Non Refundable (Pay Now) Rate: The hotel will charge the total amount of the reservation at the moment of booking (Including all extra services purchased). This rate is non refundable, cancellable and doesn't allow changes. In case the credit card is not valid or for some reason the hotel is not able to charge the total amount at the time of booking we reserve the right to cancel the reservation without notice and will not be able to guarantee the availability of the room on check-in day.


This rate is flexible, allows modifications and cancellations up to 24 hours before arrival to the hotel. Subsequently all cancellations or No Show will have a penalty of 100% of total stay (including all nights booked). Penalty 100% of the booking.


Deposit for Flexible (Pay Later) Rate: The hotel reserves the right to charge the credit card after the booking is made as a guarantee purpose (if necessary)  which will be refunded in case of cancelation; otherwise payment will be required at check-in.

Privacy Policies

Aranjuez Hotel & Suites provides online access to hotel bookings through its cloud-based software and lets customers book from a hotel website and make payments/transactions (our ‘Service’). We provide these solutions and services keeping in mind the data security and privacy aspects. We collect and use as little information from you as possible in order to provide online reservation services in ways consistent with your privacy rights. Aranjuez Hotel & Suites is based in Panama. To know more about us, please visit our website:

Data Collected: Aranjuez Hotel & Suites collects your personal information that you provide in order to make your reservation on the billing page. Aranjuez Hotel & Suites further collects the following data automatically from your device when you use the booking engine:

1. Your IP address
2. Your web browser type and version
3. Your operating system
4. The date and time of connection

Legal Basis for Collection: Aranjuez Hotel & Suites has an agreement with the hotel to provide the booking engine in order to provide hotel services to you. For the booking engine to work, we need to collect your information. Your agreement with the hotel provides the legal basis for processing your data.

Sharing of Data: This reservation system is embedded in a hotel website, so of course Aranjuez Hotel & Suites shares the information you provide with the hotel when you make a reservation. The hotel may send you (email or SMS) reservation confirmation and other promotional messages for their sole purposes. Aranjuez Hotel & Suites will not sell your data to, or share your data with, third parties.

Length and Location of Stored Data: Aranjuez Hotel & Suites will keep your data as it is obligated to keep it under the Data Retention laws in place in the country where their servers are located, which are secured with relevant encryption methods and firewall security. Aranjuez Hotel & Suites will not transfer your data at any other location, unless required under the data protection and regulation laws.

Your Data Rights: You have the legal right to receive from the hotel owner a copy of your data, to request that Aranjuez Hotel & Suites delete your data or move your data somewhere else.

Aranjuez Hotel & Suites  Supervisory Authority can be reached through:

Cookies: Cookies are small text files placed on your computer or device when you visit the booking engine. We place cookies on your device so we can recognize it if you return to the booking system.

If you do not want cookies to be used, you can block the cookies in the settings in your web browser. You can also delete all cookies that are stored in your web browser; see your web browser help pages for more information.

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