Frequently Asked Questions

Is it safe to book on this website ✅?

Our website is completely secure, complying with international web security standards. We have a security certificate encrypted with the same banking standard, which ensures that your data will never be compromised or intercepted by a third party.

To check the security of the website, look at the icon  🔒 located to the left of the web address, that certifies that security is active and by clicking you can obtain more information.

What are your measures against COVID-19 🦠  ?

We have implemented various preventive measures that have been very effective in containing and avoiding any risk to our valued clients. You can check the full details in the section  Biosafety  

How do I find you at the Enrique Malek airport ✈️  ? 

To find our van, please, as soon as you get your luggage, exit the terminal and look for our driver dressed in a light blue shirt with our logo and a sign that says "Free transfer from Aranjuez Hotel & Suites" Schedule the service

At what times does the transport from / to the airport operate 🚌  ?

The service is coordinated daily with the established commercial flight schedule, if a different schedule is required it will be necessary to contact us in advance so that we can authorize a special alternate schedule for you. You can request the service by clicking on  Schedule the service

Do you have free and secure parking 🚗  ?

Yes, we have parking spaces inside the facilities with 24/7 security and protected with a security door to the street.  

Is the reception 24 hours 🏪?

Yes, our reception is open 24 hours every day of the week so we will be ready to receive you at the time that best suits you from 3:00 PM (regular check-in time).

Do you have Bellboy service 🛎  ?

We do not have the specific service but any of our collaborators in public areas will be more than willing to support you in whatever you need.  

What hours does the Jarama Restaurant have 🍝  ?

Check the updated schedule on the Jarama Restaurant website  

Do you have a convenience store 🍭?

We have a Snack Shop with a selection of basic convenience items and open 24/7

Do you have tourist tours 🏝?

We do not have tourist services, but at reception our colleagues can contact you and recommend the best options for your trip.  

Is the room cleaning service daily cleaning 🧼 🧻?

If the cleaning service is daily, unless otherwise requested by the guest.

Do you have laundry service 👔?

Yes, we offer a laundry service with extra cost that is managed by an external company

Is the air conditioning in the rooms quiet and clean 🏨?

Yes, all the rooms now have individual split in each room and regular maintenance is given to the filters so that the air is as clean and healthy.