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General Policies Booking Policies Check in time: 15:00 Check out time: 12:00 Smoking Policy: NO SMOKING Pet Policy: Not Allowed Crib - Subject to availability Self Parking is free (Subject to availability) Family child policy: Kids are considered up to 11 years old. Adults are considered from 12 years and above. Additional adults not registered on this booking must pay at check-in $20 dollars per person per night (If room's capacity allows it , otherwise another room will be required). Credit Card Policy: A valid credit card is required in order to guarantee the room. Only Master Card, Visa and American Express are accepted. The credit card entered must be under the same name as the person who makes the check-in (corporate cards are not accepted). In case the credit card belongs to a different person or is a corporate card you must send a letter with the authorization of charges signed by the card holder. In case of not receiving this information we reserve the right to cancel the booking or invalidate the payment method. Add-Ons Policy: All Add Ons will be charged to your credit card at the moment of booking. A valid credit card is required in order to offer the service. Food and Beverage Tax - 7% **Early Check-In or Late Check-Out Service Requests are not guaranteed and are subject to availability upon arrival (This request has an additional cost of US$ 20 per service and needs to be booked in advance). We are proud to offer free shuttle service to and from David's Enrique Malek Airport on a stablished schedule. The hotel reserves the right to cancel any reservation that does not comply with the policies previously stipulated. Cancellation Policy Non Refundable Rate (Pay Now) This rate is non-refundable, non-cancelable , non-endorsable and doesn't allow changes. **DEPOSIT POLICY** Deposit for Non Refundable (Pay Now) Rate: The hotel will charge the total amount of the reservation at the moment of booking (Including all extra services purchased). This rate is non refundable, cancellable and doesn't allow changes. In case the credit card is not valid or for some reason the hotel is not able to charge the total amount at the time of booking we reserve the right to cancel the reservation without notice and will not be able to guarantee the availability of the room on check-in day. FLEXIBLE & REFUNDABLE RATE This rate is flexible, allows modifications and cancellations up to 24 hours before arrival to the hotel. Subsequently all cancellations or No Show will have a penalty of 100% of total stay (including all nights booked). Penalty 100% of the booking. **DEPOSIT POLICY** Deposit for Flexible (Pay Later) Rate: The hotel reserves the right to charge the credit card after the booking is made as a guarantee purpose (if necessary) which will be refunded in case of cancelation; otherwise payment will be required at check-in. Privacy Policies Aranjuez Hotel & Suites provides online access to hotel bookings through its cloud-based software and lets customers book from a hotel website and make payments/transactions (our ‘Service’). We provide these solutions and services keeping in mind the data security and privacy aspects. We collect and use as little information from you as possible in order to provide online reservation services in ways consistent with your privacy rights. Aranjuez Hotel & Suites is based in Panama. To know more about us, please visit our website: http://www.hotel-aranjuez.com Data Collected: Aranjuez Hotel & Suites collects your personal information that you provide in order to make your reservation on the billing page. Aranjuez Hotel & Suites further collects the following data automatically from your device when you use the booking engine: 1. Your IP address 2. Your web browser type and version 3. Your operating system 4. The date and time of connection Legal Basis for Collection: Aranjuez Hotel & Suites has an agreement with the hotel to provide the booking engine in order to provide hotel services to you. For the booking engine to work, we need to collect your information. Your agreement with the hotel provides the legal basis for processing your data. Sharing of Data: This reservation system is embedded in a hotel website, so of course Aranjuez Hotel & Suites shares the information you provide with the hotel when you make a reservation. The hotel may send you (email or SMS) reservation confirmation and other promotional messages for their sole purposes. Aranjuez Hotel & Suites will not sell your data to, or share your data with, third parties. Length and Location of Stored Data: Aranjuez Hotel & Suites will keep your data as it is obligated to keep it under the Data Retention laws in place in the country where their servers are located, which are secured with relevant encryption methods and firewall security. Aranjuez Hotel & Suites will not transfer your data at any other location, unless required under the data protection and regulation laws. Your Data Rights: You have the legal right to receive from the hotel owner a copy of your data, to request that Aranjuez Hotel & Suites delete your data or move your data somewhere else. Aranjuez Hotel & Suites Supervisory Authority can be reached through: privacy@hotel-aranjuez.com Cookies: Cookies are small text files placed on your computer or device when you visit the booking engine. We place cookies on your device so we can recognize it if you return to the booking system. If you do not want cookies to be used, you can block the cookies in the settings in your web browser. You can also delete all cookies that are stored in your web browser; see your web browser help pages for more information. Privacidad

Bio security measures We want to make you feel as safe as you are at home, so our biosecurity measures are just as strict and designed to combat the spread of this new threat. SANITIZATION We are carrying out additional sanitation actions at our facilities. TRAINING Our team is being trained and updated at all times to guarantee a safe and trained service FLEXIBILITY As COVID-19 has developed, we have issued flexibility policies in the corresponding reserves. (Questions at info@hotel-aranjuez.com ) INDEPENDENT AIRS Independent air conditioners per room, which prevents the spread of viruses and bacteria, even so preventive filter maintenance was carried out. DISINFECT We use antiviral disinfectants in our cleaning routine to keep rooms and public areas safe PREVENTION If a client presents symptoms during their stay, we notify the health authorities, who will attend to the case. JARAMA RESTAURANT We do extra vigilance to continue maintaining the highest standards of hygiene in the preparation and handling of food, as well as tableware. PERSONAL HYGIENE Hygiene items for clients and collaborators. We have antibacterial gel in public areas BIOSECURITY INFORMATION PRE- CHECK IN ONLINE AND CHECK OUT We have implemented online pre check in / express check out processes in order to ensure that the guest takes as little time as possible to enter their room. Make your registration at https://www.hotel-aranjuez.com/checkin We have online payment platforms so that the guest can pay for their room at the time of pre-check in online and the extra charges that they make during their stay at the hotel can be canceled before leaving the hotel if they wish at https : //www.hotel-aranjuez.com/checkout The hotel has security screens at the reception to guarantee the required distance. The delivery of stationery to the client, as are all the information brochures of the accommodation, will be avoided. This may also imply the temporary suspension of the services and magazines of printed newspapers of common use. ENTERING THE HOTEL The hotel has sanitization mats at the main entrances, through which the guest must enter the hotel, as well as all rolling objects that they carry. Temperature control will be performed on all guests upon entering the hotel with infrared thermometers. All guests must enter with masks and use them in the common areas of the hotel. COMMON AREAS The hotel's cleaning plan has been reinforced, in terms of regularity and effectiveness of the products to be used. The common areas of our hotel are constantly cleaned and disinfected. In addition, a general disinfection is carried out with a nebulizer that uses a disinfectant product at least once a day. All frequent contact points in public areas such as: door handles, elevator buttons, counters, tables, railings, etc. they are cleaned daily and disinfected continuously throughout the day. The capacity of all areas of the hotel were redefined and signaled in such a way that the requirements of distance between people are met. We have limited the capacity of the elevators so that distances between people can be maintained, except for members of the same family unit. Disposable soap and towel dispensers are available in all public restrooms. Hand sanitizers are available in all areas of the hotels. Gym service was temporarily suspended. BEDROOMS An analysis of the furniture in the rooms was carried out and all elements that could represent risks for the transmission of the virus were removed, including decorative pillows and footboards. We removed the stationery from the rooms. Each room that is going to receive a new guest has a process Complete disinfection with the disinfection nebulizer machine. In addition, a set of properly disinfected single-dose amenities is placed in each room, which includes a disinfectant solution. The TV and air conditioning controls are delivered clean, sanitized and packaged in a sealed bag. HOTEL STAFF AND SUPPLIERS We adapt the service areas for collaborators in order to guarantee that they can fully comply with biosafety protocols. Upon entering their work, a temperature check is made on all employees. All the staff received training on prevention measures, mainly regarding hand washing, social distancing and the use of protective elements. Both at work, at home and when traveling between the two places. All personnel have the appropriate personal protection elements for the work they perform (masks, gloves, etc.). Likewise, they are duly trained in the use, handling and replacement of these implements, to guarantee optimal hygiene. All supplies, supplies and materials are properly disinfected before being admitted to the hotel facilities. Any supplier entering must undergo temperature control and sanitization procedures. CONTROL AND VERIFICATION PROCESSES In the event of detecting someone with a positive sign of COVID-19, there is a protocol to notify health authorities and follow up to identify possible contacts and areas where said person may have been. We have developed processes to verify compliance with protocols and procedures, for this purpose, we appoint a Health and Safety Committee in the organization. JARAMA RESTAURANT Before entering the restaurant it is required to take the temperature of all customers. The use of masks is mandatory, which following the provisions of the regulatory entities, can only be removed only to remain at the table, in case of requiring to move inside the premises and to leave it, you must put it on. A digital menu was implemented that can be obtained by means of a QR Code and we also have disposable printed menus. The buffet food service was temporarily eliminated, giving priority to the food service served, to reduce manipulation or intervention by customers. Tables and chairs are cleaned and disinfected after each use. Following the guidelines established for restaurants in Panama, only a maximum occupancy of 4 people per table is allowed and if possible some 6 for a family nucleus (for this, the kinship relationship of the same must be verified by means of the surname ). Dishes, table covers and all eating utensils are cleaned and disinfected after each meal in a hot water cleaning machine. Before closing the restaurant, the premises are disinfected with a fogging machine. The restaurant has removable protection screens that can be used at the request of customers. All food production processes are carried out under strict food safety measures and the restaurant staff has been trained for it.

Pet Policy Thank you for choosing Aranjuez Hotel&Suites to stay with your beloved beautiful pet, to guarantee a pleasant coexistence with other guests, these are our policies Pets are allowed only in some rooms (consult previously) and must be requested before arrival. Subject to limited availability. No suite allows pets. Rate $25 + 7% per pet for the entire sta y. In addition, a credit card voucher will be opened for incidentals or, if you prefer, a cash deposit of $100 dollars is required, which will be refunded at the end of the stay if there are no further inconveniences. Pets are prohibited in the restaurant-bar, gym, executive hall and meeting rooms. The pet must not weigh more than 10 kilos A maximum of 2 pets are allowed per room and both must be trained and able to be controlled by the guest. Any disturbance such as barking must be controlled to avoid inconvenience to other guests. The pet must always be on a leash or in a cage in public areas, the pet can only be in the room and in allowed public areas. 7.- For security , you can not leave the pet alone in the room without a cage (you must bring your own cage) 8.- It is the responsibility of the guest to collect the feces inside the hotel and surrounding areas 9.- The pet must meet the requirements of local legislation 10.- The hotel is not responsible for any disagreement or incident with the pet. 11.- It's forbidden to bathe pets inside the Aranjuez Hotel&Suites facilities, as well as the use of towels or sheets for the pet. 12.- The pet must not affect other guests for reasons such as noise, bad smell, aggressiveness, etc. and the guest will be responsible for avoiding and controlling any inconvenience to third parties. 13.- The guest agrees to indemnify and exempt Aranjuez Hotel&Suites and/or its operator Inversiones Galaica S.A. from any liability or possible damage caused by the pet. 14.- The costs of any damage or damage will be charged to the account of the responsible guest and must be paid in full before leaving the hotel. 15.- We reserve the right to cancel any reservation that does not comply with these policies, including the right of admission to the hotel. 16.- You must fill out the form on this page requesting pet authorization and accepting these policies **Policies subject to change without notice. Apply now for your pet's accommodation Please fill out the following form to request accommodation for your pet I want to subscribe to receive promotions I understand and accept the pet policies as well as my responsibilities Your signature Remove Send We have received your request, if we require more information, we will contact you as soon as possible.

Romantic Experience "An unforgettable detail" Book Package Romantic Experience INCLUDES FOR 2 ADULTS: -Lodging with breakfast in the room of your choice* -2 complimentary glasses of house red wine* -Beautiful romantic arrangement expertly decorated with towel accents and rose petals -Snack and Welcome Drink* Price in Executive Queen ‎B/. 129 + taxes Price in Junior Suite ‎B/. 159 + taxes Upgrade package with: Romantic dinner Strawberries with chocolate in the room Bottle of red or sparkling wine *Consult restrictions: wine brand varies according to the choice of the restaurant. The included breakfast is American type. The Snack and Drink are the restaurant's choice of the day. Promotional rate does not apply with other discounts. starting at B/. 129 * Prices and packages are subject to change without notice. Prices apply only in low season. Doesn't apply on fairs nor carnivals . Subject to availability at time of booking and payment. What are Romantic Packages? Fall in love with your partner again with our romantic packages that our modern hotel in Chiriquí has. At Aranjuez Hotel & Suites we have designed the perfect Romantic get away to turn on a new spark in your partner that you didn't know before. Rest in the delicious bed of one of our rooms of your choice ... The perfect love nest to pamper yourself and relax in David, Chiriquí with your partner.

Reserva tu hospedaje Whatsapp Reservations (working hours) Immediate assistance 24/7 Asistencia Médica 24/7 Instagram of Aranjuez H&S Aranjuez H&S Facebook Aranjuez H&S Twitter Youtube of Aranjuez H&S

Real-time FeedBack Leave us your comments, complaints and suggestions, our goal is to identify mistakes and improve them before you leave so you can have the best experience. How satisfied are you with the hotel and our service so far ? Very unsatisfied A little unsatisfied Quite satisfied Satisfied Very Satisfied How can we improve your stay? Would you like to be contacted? Yes No Send Feedback

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Frequently Asked Questions Is it safe to book on this website ✅? Our website is completely secure, complying with international web security standards. We have a security certificate encrypted with the same banking standard, which ensures that your data will never be compromised or intercepted by a third party. To check the security of the website, look at the icon 🔒 located to the left of the web address, that certifies that security is active and by clicking you can obtain more information. What are your measures against COVID-19 🦠 ? We have implemented various preventive measures that have been very effective in containing and avoiding any risk to our valued clients. You can check the full details in the section Biosafety How do I find you at the Enrique Malek airport ✈️ ? To find our van, please, as soon as you get your luggage, exit the terminal and look for our driver dressed in a light blue shirt with our logo and a sign that says "Free transfer from Aranjuez Hotel & Suites" Schedule the service At what times does the transport from / to the airport operate 🚌 ? The service is coordinated daily with the established commercial flight schedule, if a different schedule is required it will be necessary to contact us in advance so that we can authorize a special alternate schedule for you. You can request the service by clicking on Schedule the service Do you have free and secure parking 🚗 ? Yes, we have parking spaces inside the facilities with 24/7 security and protected with a security door to the street. Is the reception 24 hours 🏪? Yes, our reception is open 24 hours every day of the week so we will be ready to receive you at the time that best suits you from 3:00 PM (regular check-in time). Do you have Bellboy service 🛎 ? We do not have the specific service but any of our collaborators in public areas will be more than willing to support you in whatever you need. What hours does the Jarama Restaurant have 🍝 ? Check the updated schedule on the Jarama Restaurant website Do you have a convenience store 🍭? We have a Snack Shop with a selection of basic convenience items and open 24/7 Do you have tourist tours 🏝? We do not have tourist services, but at reception our colleagues can contact you and recommend the best options for your trip. Is the room cleaning service daily cleaning 🧼 🧻? If the cleaning service is daily, unless otherwise requested by the guest. Do you have laundry service 👔? Yes, we offer a laundry service with extra cost that is managed by an external company Is the air conditioning in the rooms quiet and clean 🏨? Yes, all the rooms now have individual split in each room and regular maintenance is given to the filters so that the air is as clean and healthy.

Tourism and shopping trip Package 4 days / 3 nights accommodation + shopping + tour of the Gulf of Chiriquí Shopping Tour + Tour of the Gulf of Chiriquí Rate for 2 people for 4 days/3 nights Gulf tour : Round trip transfer from the hotel, traditional lunch, 1 beer or water per person, boat with local captain and visit to two or three islands (depends on time). Shopping tour : Round trip transfer from the hotel to Plaza Terronal and Federal Mall Accommodation at Aranjuez Hotel & Suites includes round-trip transportation from the airport, Jarama breakfast, complimentary drink, welcome snack and early check-in (subject to availability). Room with one or two beds according to your preference Reserve Tarifa total para 2 personas con impuestos incluidos, no comisionable, cotizada en US Dólares americanos. Sujeta a disponibilidad. Tarifa promocional no aplica con otros descuentos Shopping Tour + Tour of the Gulf of Chiriquí + Shuttle from Paso Canoas Rate for 2 people for 4 days/3 nights Gulf tour : Round trip transfer from the hotel, traditional lunch, 1 beer or water per person, boat with local captain and visit to two or three islands (depends on time). Shopping tour : Round trip transfer from the hotel to Plaza Terronal and Federal Mall Shuttle from Paso Canoas Accommodation at Aranjuez Hotel & Suites includes Jarama breakfast, complimentary drink, welcome snack, early check in (subject to availability) and round-trip transportation from the airport. Room with one or two beds according to your preference Reserve Total rate for 2 people with taxes included, non-commissionable, quoted in US Dollars. Subject to availability. Promotional rate does not apply with other discounts