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Bio security measures We want to make you feel as safe as you are at home, so our biosecurity measures are just as strict and designed to combat the spread of this new threat. SANITIZATION We are carrying out additional sanitation actions at our facilities. TRAINING Our team is being trained and updated at all times to guarantee a safe and trained service FLEXIBILITY As COVID-19 has developed, we have issued flexibility policies in the corresponding reserves. (Questions at info@hotel-aranjuez.com ) INDEPENDENT AIRS Independent air conditioners per room, which prevents the spread of viruses and bacteria, even so preventive filter maintenance was carried out. DISINFECT We use antiviral disinfectants in our cleaning routine to keep rooms and public areas safe PREVENTION If a client presents symptoms during their stay, we notify the health authorities, who will attend to the case. JARAMA RESTAURANT We do extra vigilance to continue maintaining the highest standards of hygiene in the preparation and handling of food, as well as tableware. PERSONAL HYGIENE Hygiene items for clients and collaborators. We have antibacterial gel in public areas BIOSECURITY INFORMATION PRE- CHECK IN ONLINE AND CHECK OUT We have implemented online pre check in / express check out processes in order to ensure that the guest takes as little time as possible to enter their room. Make your registration at https://www.hotel-aranjuez.com/checkin We have online payment platforms so that the guest can pay for their room at the time of pre-check in online and the extra charges that they make during their stay at the hotel can be canceled before leaving the hotel if they wish at https : //www.hotel-aranjuez.com/checkout The hotel has security screens at the reception to guarantee the required distance. The delivery of stationery to the client, as are all the information brochures of the accommodation, will be avoided. This may also imply the temporary suspension of the services and magazines of printed newspapers of common use. ENTERING THE HOTEL The hotel has sanitization mats at the main entrances, through which the guest must enter the hotel, as well as all rolling objects that they carry. Temperature control will be performed on all guests upon entering the hotel with infrared thermometers. All guests must enter with masks and use them in the common areas of the hotel. COMMON AREAS The hotel's cleaning plan has been reinforced, in terms of regularity and effectiveness of the products to be used. The common areas of our hotel are constantly cleaned and disinfected. In addition, a general disinfection is carried out with a nebulizer that uses a disinfectant product at least once a day. All frequent contact points in public areas such as: door handles, elevator buttons, counters, tables, railings, etc. they are cleaned daily and disinfected continuously throughout the day. The capacity of all areas of the hotel were redefined and signaled in such a way that the requirements of distance between people are met. We have limited the capacity of the elevators so that distances between people can be maintained, except for members of the same family unit. Disposable soap and towel dispensers are available in all public restrooms. Hand sanitizers are available in all areas of the hotels. Gym service was temporarily suspended. BEDROOMS An analysis of the furniture in the rooms was carried out and all elements that could represent risks for the transmission of the virus were removed, including decorative pillows and footboards. We removed the stationery from the rooms. Each room that is going to receive a new guest has a process Complete disinfection with the disinfection nebulizer machine. In addition, a set of properly disinfected single-dose amenities is placed in each room, which includes a disinfectant solution. The TV and air conditioning controls are delivered clean, sanitized and packaged in a sealed bag. HOTEL STAFF AND SUPPLIERS We adapt the service areas for collaborators in order to guarantee that they can fully comply with biosafety protocols. Upon entering their work, a temperature check is made on all employees. All the staff received training on prevention measures, mainly regarding hand washing, social distancing and the use of protective elements. Both at work, at home and when traveling between the two places. All personnel have the appropriate personal protection elements for the work they perform (masks, gloves, etc.). Likewise, they are duly trained in the use, handling and replacement of these implements, to guarantee optimal hygiene. All supplies, supplies and materials are properly disinfected before being admitted to the hotel facilities. Any supplier entering must undergo temperature control and sanitization procedures. CONTROL AND VERIFICATION PROCESSES In the event of detecting someone with a positive sign of COVID-19, there is a protocol to notify health authorities and follow up to identify possible contacts and areas where said person may have been. We have developed processes to verify compliance with protocols and procedures, for this purpose, we appoint a Health and Safety Committee in the organization. JARAMA RESTAURANT Before entering the restaurant it is required to take the temperature of all customers. The use of masks is mandatory, which following the provisions of the regulatory entities, can only be removed only to remain at the table, in case of requiring to move inside the premises and to leave it, you must put it on. A digital menu was implemented that can be obtained by means of a QR Code and we also have disposable printed menus. The buffet food service was temporarily eliminated, giving priority to the food service served, to reduce manipulation or intervention by customers. Tables and chairs are cleaned and disinfected after each use. Following the guidelines established for restaurants in Panama, only a maximum occupancy of 4 people per table is allowed and if possible some 6 for a family nucleus (for this, the kinship relationship of the same must be verified by means of the surname ). Dishes, table covers and all eating utensils are cleaned and disinfected after each meal in a hot water cleaning machine. Before closing the restaurant, the premises are disinfected with a fogging machine. The restaurant has removable protection screens that can be used at the request of customers. All food production processes are carried out under strict food safety measures and the restaurant staff has been trained for it.

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Frequently Asked Questions Is it safe to book on this website ✅? Our website is completely secure, complying with international web security standards. We have a security certificate encrypted with the same banking standard, which ensures that your data will never be compromised or intercepted by a third party. To check the security of the website, look at the icon 🔒 located to the left of the web address, that certifies that security is active and by clicking you can obtain more information. What are your measures against COVID-19 🦠 ? We have implemented various preventive measures that have been very effective in containing and avoiding any risk to our valued clients. You can check the full details in the section Biosafety How do I find you at the Enrique Malek airport ✈️ ? To find our van, please, as soon as you get your luggage, exit the terminal and look for our driver dressed in a light blue shirt with our logo and a sign that says "Free transfer from Aranjuez Hotel & Suites" Schedule the service At what times does the transport from / to the airport operate 🚌 ? The service is coordinated daily with the established commercial flight schedule, if a different schedule is required it will be necessary to contact us in advance so that we can authorize a special alternate schedule for you. You can request the service by clicking on Schedule the service Do you have free and secure parking 🚗 ? Yes, we have parking spaces inside the facilities with 24/7 security and protected with a security door to the street. Is the reception 24 hours 🏪? Yes, our reception is open 24 hours every day of the week so we will be ready to receive you at the time that best suits you from 3:00 PM (regular check-in time). Do you have Bellboy service 🛎 ? We do not have the specific service but any of our collaborators in public areas will be more than willing to support you in whatever you need. What hours does the Jarama Restaurant have 🍝 ? Check the updated schedule on the Jarama Restaurant website Do you have a convenience store 🍭? We have a Snack Shop with a selection of basic convenience items and open 24/7 Do you have tourist tours 🏝? We do not have tourist services, but at reception our colleagues can contact you and recommend the best options for your trip. Is the room cleaning service daily cleaning 🧼 🧻? If the cleaning service is daily, unless otherwise requested by the guest. Do you have laundry service 👔? Yes, we offer a laundry service with extra cost that is managed by an external company Is the air conditioning in the rooms quiet and clean 🏨? Yes, all the rooms now have individual split in each room and regular maintenance is given to the filters so that the air is as clean and healthy.

Desayuno Incluido Digital Menu Included Breakfast Breakfast à la carte Lunch and dinner Lunch and dinner Drinks DESSERTS Executive menu To Share Breakfast included with your stay Breakfast Desayuno a la Carta Entradas Almuerzo y Cena Bebidas POSTRES To try while you stay STRAWBERRIES WITH CHOCOLATE AND CREAM * Plate of strawberries covered with chocolate Exquisite! $ 14.50 NATIONAL DELIGHTS * Share these delights from the Panamanian provinces, included are white cheese, bienmesabe and corn rings. $ 12.00 TYPICAL SNACKS * Variety of typical candy with suspiros, cocadas, huevitos faldiqueros and pesada de nance. A delight to try out! $ 8.75 CHEESE AND HAM PLATE Delicious plate with a variety of national cheeses and ham $ 14.50 CRUDITÉS VEGETABLES AND TZATZIKI SAUCE Plate with cucumbers, carrots and olives accompanied with the delicious tzatziki sauce $ 9.00 BOTTLE OF SPARKLING WINE (CAVA) Enjoy an excellent bottle of Sparking Wine in the comfort of your room. *Subject to availability upon arrival. Brand depends on the season. $ 15.00 BOTTLE OF RED WINE Enjoy a bottle of red wine in the comfort of your room.*Subject to availability upon arrival. Brand depends on the season. $ 15.00 * Requires to be requested at least 24 hours in advance addons

Real-time FeedBack Leave us your comments, complaints and suggestions, our goal is to identify mistakes and improve them before you leave so you can have the best experience. How satisfied are you with the hotel and our service so far ? Very unsatisfied A little unsatisfied Quite satisfied Satisfied Very Satisfied How can we improve your stay? Would you like to be contacted? Yes No Send Feedback